21win's Privacy Policy — Your data, our responsibility

Various types of information are collected when you create an account and use the 21win platform. We only collect what is genuinely necessary to provide our services.

Information collected at registration

• Full name, date of birth, gender
• Mobile number and email address
• Residential address (district and division)
• Preferred payment method

Information collected for KYC verification

• National ID (NID) or passport copy
• Mobile banking account details (Mobile Banking/Nagad/Rocket)
• Documents required for proof of address (where applicable)

Automatically Collected Information

• IP address, browser type and version
• Device type (mobile/desktop) and operating system
• Time spent on the site and pages visited
• Gaming and betting activity history
• Login time and device ID

Under 21win's privacy policy, collected data is used only for its stated purpose. No personal information is used for anything beyond what is necessary.

21win never uses your information to send irrelevant ads or spam. Your consent will always be obtained before using your data for any purpose outside this privacy policy.

21win uses industry-leading technology to keep your personal information secure. Our servers and databases are protected by multiple layers of security.

Technical security

• TLS/SSL Encryption: All communication between browser and server is encrypted with 256-bit encryption.
• Firewall protection: Unauthorized network access is completely blocked.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular security audits: Regular penetration testing conducted by third-party experts.

Operational security

• Only authorized personnel may access user information.
• Staff receive regular data security training.
• Complete data access logs are maintained and reviewed on a regular basis.

21win does not sell or rent your personal information to any third party. However, there are certain situations where sharing information may be necessary.

When Information May Be Shared

• Payment processor: With payment gateway providers including Mobile Banking, Nagad, and Rocket to process transactions.
• Legal obligation: As required by court order or a government regulatory authority.
• Fraud prevention: With trusted security partners to detect and prevent fraud.
• Business transfer: In the event of an acquisition or merger, the new owner will be bound by this privacy policy.

Whenever data is shared, those partners are bound by the same standard of privacy agreement and may only use the information for the specified purpose.

21win uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: Maintaining login sessions and verifying security. Without these, the site will not function properly.
• Functional cookies: Remembering your language preference and gaming settings.
• Analytics cookies: To understand which sections of the site are used most. This data is anonymized.

Cookie Controls

You can disable cookies at any time through your browser settings. Please note that turning off essential cookies may cause certain features of the site to stop working.

Under 21win's privacy policy, you have several important rights over your own data. You can exercise these rights at any time.

• Right to access your data: You can request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You can request deletion of your data under certain circumstances.
• Right to restrict processing: In some cases, you can request that the processing of your information be restricted.
• Right to data portability: You have the right to obtain a copy of your data.
• Right to object: You can object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

21win is strictly an adults-only platform. 21win does not knowingly collect information from anyone under the age of 18.

If you believe your child has created a 21win account, please contact our support team immediately.

The 21win platform uses certain third-party services. These services have their own privacy policies, and 21win is not responsible for them.

Third-Party Services We Use

• Payment gateway: Mobile Banking, Nagad, Rocket — for transaction purposes only.
• Game provider: Licensed game software companies — for gameplay data.
• Security services: KYC verification and fraud detection software.

Every third-party partner is bound by a strict data protection agreement with 21win and may not use your information for their own purposes.

21win does not retain your data indefinitely. Each type of information has a defined retention period.

Once the retention period expires, data is securely deleted or fully anonymized so that no individual can be identified.

21win's privacy policy may be updated from time to time. Revisions may be made due to business changes, new legal requirements, or technological improvements.

What we will do when changes are made

• If significant changes are made, a notification will be sent to your registered mobile number or email.
• The "Last Updated" date will be clearly displayed at the top of the page.
• You will be notified at least 14 days before any updated policy takes effect.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. If you do not agree, you are always free to close your account.

For any questions, requests, or complaints regarding our Privacy Policy, please don't hesitate to get in touch.

• Email: [email protected] (responses are typically sent within 48 hours)
• Live Chat: Click the chat icon at the bottom right corner of the website
• For general inquiries FAQ Page View